Tell us what you need, where you need it and when. Whether you are arranging security cover, commissioning a fire safety service or asking about an existing booking, we can help you identify the next step.
You can call our team or send a brief enquiry. If you have received a report, specification or request from a managing agent or authority, explain the point you need to address.
Call or email
Security: 0333 920 5826.
Fire Safety and technical services: 020 4600 4703.
General enquiries: info@spyconsecurity.co.uk.
Existing security operations: operations@spyconsecurity.co.uk.
For an active assignment, use the contact and escalation arrangements agreed for your contract. For a new urgent requirement, call us so that availability and the proposed scope can be discussed. An email or form submission does not by itself confirm a booking.
Tell us about a security requirement
Include the site address, dates and shift hours, together with the duties you expect. Let us know whether the work involves access control, a public entrance, an event, patrols or another specific requirement.
Details such as the reporting contact, uniform expectations, likely visitor numbers and access restrictions help us understand the assignment. For recurring cover, explain the normal weekly requirement and any periods when you expect it to change.
Tell us about a fire safety requirement
Include the property address, current use, number of floors and the service requested. If you are unsure which service you need, describe the issue in your own words. We can explain whether the next step is a discussion, a review of information or a site visit.
For a fire strategy or drawing enquiry, tell us whether plans are available and whether the work concerns an existing building, a change of use or a new project. For an inspection or maintenance enquiry, identify the equipment or building elements involved where you can.
If you are working to a deadline, tell us what it relates to. We will discuss the proposed timing before you book.
Existing bookings and documents
For a query about a visit, report, invoice or ongoing assignment, include the job reference and site address. Tell us what you need checked and attach only the information relevant to that question. This helps us identify the work and direct your message appropriately.
If access details or the scope have changed, let us know before the appointment wherever possible. Changes may affect preparation, staffing or the time needed on site.
Our registered office
Spycon Security Ltd, Unit 1D, Balmoral Estate, 113 River Road, Barking, England, IG11 0EG.
Please contact us before travelling to arrange any visit. Our services are generally delivered at the premises specified in the appointment, and this registered address should not be taken as confirmation of a walk-in service.
Spycon Security Ltd is registered in England and Wales. Company number: 14452639.
Sending documents
Tell us if plans, photographs or an existing report are available. We can explain how to provide the material needed for your enquiry. Please do not include alarm codes, passwords, bank details or unnecessary personal information in a general enquiry form.
We use the details you provide to respond to your enquiry and discuss the service requested. Read our Privacy Notice for information about personal data and how to contact us about it.
Feedback or a complaint
Email info@spyconsecurity.co.uk with the subject “Feedback” or “Complaint” and include the relevant job or site reference. Explain what happened and the response you are seeking. If the concern involves your usual contact, ask for it to be referred to a director.
Before you contact us
Can I ask for a quote without knowing the technical service name?
Yes. Describe the problem and any request you have received. We can discuss what information is needed and explain the proposed service in straightforward terms.
Do you cover locations outside London?
We consider enquiries across our service areas. Send the full address and the type of work so that we can confirm coverage, availability and any practical requirements.
Is my appointment booked when I submit the form?
No. We need to agree the scope, availability and applicable terms. The team will explain the booking process when responding to your enquiry.
Can I visit the registered office?
Contact us first to discuss the purpose of the visit and arrange a suitable appointment. Please wait for confirmation before travelling.
What should I do in an emergency?
If there is a fire or an immediate threat to life, call 999 and follow the premises’ emergency arrangements. The website enquiry form is for service enquiries and should not be used to request emergency assistance.