Deployed uniformed SIA-licensed officers across the store and surrounding areas to act as a visible deterrent against theft, vandalism, and anti-social behaviour.
Implemented proactive surveillance and monitoring of high-risk areas such as entrances, exits, and product display sections to identify and deter potential shoplifters.
Assisted customers and staff during peak hours, responded to incidents, and ensured safe evacuation procedures were in place in accordance with Approved Document B and the Regulatory Reform (Fire Safety) Order 2005.
Conducted regular internal and external patrols of sales floors, stockrooms, delivery bays, and parking areas. Coordinated with the in-store CCTV monitoring system to
maintain real-time situational awareness.
Officers were trained to handle customer disputes, emergencies, and health and safety concerns calmly and professionally, ensuring minimal disruption to retail operations.
Our officers carried out routine fire safety inspections, checked escape routes, and ensured fire extinguishers and exits remained accessible and compliant with safety
regulations.
Managed authorised access for delivery drivers, maintenance teams, and external contractors to reduce security breaches and maintain controlled site operations.
Maintained comprehensive daily occurrence logs, incident reports, and stock loss documentation to support accountability and ensure transparency in operational
performance.
Ensured all personnel were familiar with fire evacuation routes and emergency procedures. Officers coordinated with site management during drills and system checks
to maintain readiness.
Created a secure and comfortable environment that encouraged positive customer experiences and improved staff morale through consistent and professional security
engagement.
At Roys of Bowthorpe, a busy retail hub serving hundreds of customers daily, Spycon Security Ltd delivered a tailored security solution to safeguard staff, customers, and merchandise while supporting a smooth, welcoming shopping experience.
